Hello Nanditha, On Wed, Jun 29, 2005 at 12:05:40PM +0530, Nanditha Guruswamy wrote:

Iam a new user of OTRS and my question is: How can I track whick ticket is assigned to whom or who is the Queue owner?

A queue can only be assigned to a group of users, not only to a single user. If you want to know, who is the owner of a ticket, just activate the "zoom" link, there you'll find the information. Best regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!