
Hi, In the admin area I can create customer users and customer companies. I cannot see where I can associate a customer user with a company! Any ideas please. Thanks Sajit ##################################################################################### This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal #####################################################################################

hi Sajit,
After that you have created a company and decided what id it has, then
creating a user, you should use that id too, there should be a field
like company id...
2009/1/8 Sajit Kalidas
Hi,
In the admin area I can create customer users and customer companies. I cannot see where I can associate a customer user with a company! Any ideas please.
Thanks
Sajit
________________________________ This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

I would be nice if there was a way to select members for a company
within the company detail screen... Likewise, it would be nice if there
were a dropdown or similar selection within the user detail - to ensure
that the spelling and therefore the association between users and
companies is corret.
-Nate
P.S. Is this the proper way to submit feature requests?
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marco Vannini
Sent: Thursday, January 08, 2009 4:56 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer Users / Companies
hi Sajit,
After that you have created a company and decided what id it has, then
creating a user, you should use that id too, there should be a field
like company id...
2009/1/8 Sajit Kalidas
Hi,
In the admin area I can create customer users and customer companies.
I cannot see where I can associate a customer user with a company! Any ideas please.
Thanks
Sajit
________________________________ This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Have you enabled Customer/Company in Config.pm CustomerCompanySupport => 1, The Default.pm file has some documentaion which should help. -LQ Ps - I assume that the bugzilla accepts new feature requests?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nathan Deppe Sent: Thursday, January 08, 2009 7:15 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Users / Companies
I would be nice if there was a way to select members for a company within the company detail screen... Likewise, it would be nice if there were a dropdown or similar selection within the user detail - to ensure that the spelling and therefore the association between users and companies is corret.
-Nate
P.S. Is this the proper way to submit feature requests?
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco Vannini Sent: Thursday, January 08, 2009 4:56 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Customer Users / Companies
hi Sajit,
After that you have created a company and decided what id it has, then creating a user, you should use that id too, there should be a field like company id...

Yes. We have 10 users with the same company_id. It seems that the search is only on the user name and not the company_id. and if bob@boom.com is part of company foo.org a search of foo.org does not return bob. Marco Vannini wrote:
hi Sajit,
After that you have created a company and decided what id it has, then creating a user, you should use that id too, there should be a field like company id...
2009/1/8 Sajit Kalidas
: Hi,
In the admin area I can create customer users and customer companies. I cannot see where I can associate a customer user with a company! Any ideas please.
Thanks
Sajit
________________________________ This e-mail message has been scanned for Viruses and Content and cleared by MailMarshal ________________________________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
-- Alvin Starr || voice: (416)585-9971x690 Interlink Connectivity || fax: (416)585-9974 alvin@iplink.net ||
participants (5)
-
Alvin Starr
-
LQ Marshall
-
Marco Vannini
-
Nathan Deppe
-
Sajit Kalidas