Hi there, Do you mean the address that is used by OTRS as the 'from' address? You define that in Admin -> Email Addresses: http://doc.otrs.org/2.4/en/html/x1165.html Also, probably you'd want to fetch emails from a mailbox to feed into OTRS. You need to define that in Admin > PostMaster Mail Account: http://doc.otrs.org/2.4/en/html/x1223.html And please sorry for my English as well, as I'm from The Netherlands... ;-) Cordialement, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jun 18, 2009 at 11:03, rajaa Jlil wrote:

hello,

I want to ask how  can i change the address system of OTRS, I tried to change it  at  " electronic adress " but I think that I have  to put the password. the problem is that I don't know where have i put it to work.

thx and sorry for my english i'm from MOROCCO

-JLIL Rajaa- ESG-Casablanca tél : 0665 78 86 49

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