Hi, I have launched an otrs-2.4.7 ticket system and have some trouble with ticket visibility. I have some open and unlocked tickets in the system right now (found by Ticket -> Search -> *) as seen here: http://www.tefnet.pl/otrs/AgentTicketSearch.html. They were reported normally via e-mail notifications. Yet I cannot see them neither in Dashboard (http://www.tefnet.pl/otrs/AgentDashboard.html) nor in QueueView (http://www.tefnet.pl/otrs/AgentTicketQueue.html) as any user (owner of the tickets and administrator). I have all queues selected in "My Queues". Is there a kind of misconfiguration that may cause this? I would be grateful for any hint about this as this is a show-stopper for me (we cannot proceed with other tasks as we want to use otrs to manage them). I use LDAP for Agent and Customer authentication (http://www.tefnet.pl/otrs/ldap.pm) which seems to be working fine. Here is the config backup: http://www.tefnet.pl/otrs/SysConfigBackup_2010-06-07_16-41.pm bye, Filip Zyzniewski Tefnet