Laurent Minost wrote:

I would like to have your ideas about this problem : is it possible through any tricks or directly ( I doubt :o) ) to manage more than one email address for a customer under OTRS ?

We're currently managing a lot of tickets coming from different companies and so on : many differents end-users belonging to these companies. I noticed that a lot of these end users are having different domain- aliased emails in such form :

UserA1 (email = user1@domainA.com) UserA2 (email = user2@domainA.com) ...

UserB1 (email = user1@domainB.com) ...

If we check further we can notice that UserA1 and UserB1 are the same one (same Company but with several domain names) but this user is identified by OTRS as two differents users because of changing of his email adress. So is it possible to add a multiple email address support to Customer Users that would "solve" this problem because we will be able to map all existing email addresses for a user to the real OTRS customer ? If someone already do that or have some ideas on how to implement this, I would be glad to have your points of view :o)

If you give users belonging to the same company the same CustomerID I believe your problem is solved. I know, it sounds a little strange to give multiple customers the same ID, but that's the way OTRS knows you want them to belong to the same company. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/