Dear Martin, we did it like this, it works, order was changed. But the background color stayed the same as before, so we have now prio 1 tickets (highest) grey and lowest (prio 5 tickets) red coloured. Pls let us know, how to change also the color of ticket to be corresponding. Thanks a lot Marek -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Monday, August 25, 2003 8:13 PM To: otrs@otrs.org Subject: Re: [otrs] Is it possible to change the order of priorities in ot rs ? Hi guys! On Wed, Aug 20, 2003 at 09:35:59AM +0200, Drnak Marek wrote: The "id" gives the order of the priority. -=> 1 = min, 5 (or higher) = highest. The number in front of the priority name is to show the order correctly in the webinterface. The name is free settable. So you could do this like: +----+-------------+ | id | name | +----+-------------+ | 1 | 5 very low | | 2 | 4 low | | 3 | 3 normal | | 4 | 2 high | | 5 | 1 very high | +----+-------------+ by updateing the name fields. That's all! :) PS: If you want to change the default priority names, read the online doc carefully and set the new default priority names in Kernel/Config.pm. -=> See http://doc.otrs.org/1.1/html/priority.html

Dennis B.

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs