I'm new at this too, but I think these answers are correct... --On Thursday, January 10, 2008 6:06 PM -0800 Jake Conk wrote:

can't figure out how to delete some test queues I created and users accounts that I was creating so I can figure out how the system works.

You can't delete them, you can only make them "invalid." The docs say that you can't delete because they want to maintain consistency in the data base.

Also, when there is a new ticket and I click on "empty answer" under "Compose Answer (email):" I get the following error:

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Software error:

Modification of a read-only value attempted at /usr/lib/perl5/vendor_perl/5.8.8/i586-linux-thread-multi/Net/DNS/Question .pm line 47.

This is a bug oin a PERL module. The quickest way to work around it is to turn off the feature that checks for an MX record for an email address before it sends an email. If you turn that on, the PERL module with the bug is not called. The module is Net::DNS and the bug is in version 0.60. If you can upgrade it to version 0.62 you'll be okay on this.