Hi all, I've seen some posts about this, and some bugzilla notes as well, but I'm not sure they even apply to the current version. I have OTRS 2.1.3 and FAQ version 1.0.11. When answering a ticket if I click on the FAQ link I get a popup with the following error: Error: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-01 Perl: 5.8.8 OS: freebsd Time: Tue Dec 5 14:50:10 2006 Message: Module Kernel::Modules::FAQ not registered in Kernel/Config.pm! Traceback (43928): Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 555 Module: ModPerl::ROOT::ModPerl::Registry::usr_local_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.81) Line: 203 Module: ModPerl::RegistryCooker::run (v1.81) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 I also just reinstalled it for kicks, same error. We're just trying otrs out right now, but being able to answer with FAQ entries is pretty important. Also, any plans to have a non-search interface to the FAQ? It would be nice to just see everything in each category... Thanks, Charles ___ Charles Sprickman NetEng/SysAdmin Bway.net - New York's Best Internet - www.bway.net spork@bway.net - 212.655.9344
Hello Charles, I had the same error and thanks for your hint to bugzilla I found the solution: In http://bugs.otrs.org/show_bug.cgi?id=1413 Stefan wrote that you need to change the parameter from FAQ to AgentFAQ, and that's the point: edit AgentTicketCompose.dtl and change following line:
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