Re: [otrs] otrs Digest, Vol 21, Issue 100
Hi All, The account was created and given RO access to users, of which the xyz queue is a member. When the user logs in, no tickets are displayed in his queues (both Dashboard and QueueView) even though personal queues contains xyz. But the permision of RO is given to that agent. Please suggest Regards, Ruzwan
Ruzwan Abdul wrote :
The account was created and given RO access to users, of which the xyz queue is a member. When the user logs in, no tickets are displayed in his queues (both Dashboard and QueueView) even though personal queues contains xyz.
But the permision of RO is given to that agent.
Hi Ruzwan, please check the SysConfig parameter ViewAllPossibleTickets . Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
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Alexander Halle -
Ruzwan Abdul