Caching of the AgentDashboard page

I do know that the AgentDashboard page uses some sort of caching, but I want to reduce the TTL to say 1 minute. Where would I do that? -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155

Hello Ralf, check the dashboard widget registrations in the SysConfig (example: DashboardBackend###0260-TicketCalendar). They have a CacheTTL or CacheTTLLocal entry that you can tweak. Martin Gruner Team Lead R&D OTRS AG Bahnhofplatz 1a 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel OTRS 5s – Modernste Technologie und höchste Sicherheit – die neuen Features für OTRS Free, OTRS Business Solution™ und OTRS Business Solution™ Managed! Erscheinungsdatum 01. November. Jetzt entdecken! https://www.otrs.com/otrs-5s/?lang=de&utm_id=569
Am 15.09.2016 um 15:40 schrieb Ralf Hildebrandt
: I do know that the AgentDashboard page uses some sort of caching, but I want to reduce the TTL to say 1 minute. Where would I do that?
-- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs

* Martin Gruner
Hello Ralf,
check the dashboard widget registrations in the SysConfig (example: DashboardBackend###0260-TicketCalendar). They have a CacheTTL or CacheTTLLocal entry that you can tweak.
Specifically I'm asking about the left hand side containing "Escalated tickets" "new tickets" "open tickets". I found the TTLs for the news, rss, outof office and the linke, but not for the "ticket overview"
I do know that the AgentDashboard page uses some sort of caching, but I want to reduce the TTL to say 1 minute. Where would I do that?
-- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebrandt@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155
participants (2)
-
Martin Gruner
-
Ralf Hildebrandt