thanks a lot leonardo certuche my problem is solved now. thanks -amanpreet singh On Tue, May 26, 2009 at 8:28 PM, wrote:

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Today's Topics:

1. disable customer panel (Marius Schrecker) 2. Re: Dynamic note for close ticket notification ? (Marco Vannini) 3. Re: disable customer panel (Shawn Beasley) 4. how to stop converting incoming messages? (Ivars Strazdi??) 5. Re: show all tickets to the agents. (Leonardo Certuche) (Leonardo Certuche)

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Message: 1 Date: Tue, 26 May 2009 09:32:31 +0200 From: Marius Schrecker Subject: [otrs] disable customer panel To: "User questions and discussions about OTRS." Message-ID: <4A1B9B0F.7040708@kadme.com> Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Hi, We want to phase in the use of OTRS, starting by registering all requests manually ourselves. During this initial phase, we don't want to allow customers to create their own tickets using the GUI, whilst we do want to be able to continue tweaking, and configuring the system for customer use later. Where can I disable it, whilst still allowing me to configure it (and turn it back on occasionally, for testing). I'm hoping this can be done somewhere within sysconfig.

Cheers!

Marius

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Message: 2 Date: Tue, 26 May 2009 10:16:56 +0200 From: Marco Vannini Subject: Re: [otrs] Dynamic note for close ticket notification ? To: "User questions and discussions about OTRS." Message-ID: <7bd09e660905260116v84902acrc06613f05f5acf98@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1"

This is a long discussed point.

There is no way to send notification body part to customer whitin the mail to notification of closure, there is probably someone that has hacked some files to do this (you could try to search in mail-archive.org/otrs@otrs.org) otherwise, agent has to close ticket sending "compose answer" (a link in the ticket zoom) and setting new ticket state to closed.

On Tue, May 26, 2009 at 9:06 AM, aman wrote:

...

hi,

i am new to otrs (otrs 2.3.4 on a centos 5.2.) our requirement is when a agent close the ticket, notification should be sent to the sender of the ticket(Customer) & the notification should be the note that was written while closing the ticket.

close ticket notification with predefined static note(*** THIS IS JUST A NOTE *** The state of your ticket...............) is working fine.

but what about the dynamic note, any configuration changes.

thanks in advance, -- regards: Amanpreet Singh

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