Tickets created with 'compose email' do not appear in customer frontend
Hi, When I create a new ticket with 'compose email' (otrs1.2beta3), I select a CustomerUser address in the To: field (the CustomerID gets filled too). The ticket is created, the customer receives the e-mail, but the ticket does not appear in the customer interface. I have checked the correct customerid is selected : when I make a search by CustomerID in agent frontend, the ticket appears, as well as other tickets. Thanks, Brice
Hi Brice, On Fri, Feb 13, 2004 at 10:26:47AM +0100, Brice Levy wrote:
When I create a new ticket with 'compose email' (otrs1.2beta3), I select a CustomerUser address in the To: field (the CustomerID gets filled too). The ticket is created, the customer receives the e-mail, but the ticket does not appear in the customer interface. I have checked the correct customerid is selected : when I make a search by CustomerID in agent frontend, the ticket appears, as well as other tickets.
It's fixed now. http://bugs.otrs.org/ would be fine! Thanks for your help! :)
Thanks, Brice
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
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Brice Levy -
Martin Edenhofer