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Op 9 mrt. 2019 om 12:18 heeft sneharajr het volgende geschreven:

Hi Team,

I am trying to deploy ITSM modules in OTRS 6.0.17 however when i click install via package manger i am getting the flowing error. Please advise.

reference document https://ftp.otrs.org/pub/otrs/itsm/INSTALL-6.ITSM

Please find attached image.

root@home-lab:~# nslookup cloud.otrs.com Server: 127.0.0.53 Address: 127.0.0.53#53

Non-authoritative answer: Name: cloud.otrs.com Address: 159.69.61.98 Name: cloud.otrs.com Address: 159.69.61.99 -----------------------------------------------------------------

ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 10:55:38 2019

Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

RemoteAddress: x.x.x.x RequestURI: /otrs/index.pl

Traceback (10416): Module: Kernel::System::WebUserAgent::Request Line: 221 Module: Kernel::System::CloudService::Backend::Run::Request Line: 342 Module: Kernel::System::Package::PackageVerify Line: 1961 Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083 Module: Kernel::Modules::AdminPackageManager::Run Line: 1306 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32

ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 11:10:28 2019

Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

RemoteAddress: 192.168.0.103 RequestURI: /otrs/index.pl

Traceback (10406): Module: Kernel::System::WebUserAgent::Request Line: 221 Module: Kernel::System::CloudService::Backend::Run::Request Line: 342 Module: Kernel::System::Package::PackageVerify Line: 1961 Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083 Module: Kernel::Modules::AdminPackageManager::Run Line: 1306 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32

ERROR: OTRS-CGI-81 Perl: 5.26.2 OS: linux Time: Sat Mar 9 11:10:28 2019

Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443

RemoteAddress: 192.168.0.103 RequestURI: /otrs/index.pl

Traceback (10406): Module: Kernel::System::WebUserAgent::Request Line: 221 Module: Kernel::System::CloudService::Backend::Run::Request Line: 342 Module: Kernel::System::Package::PackageVerify Line: 1961 Module: Kernel::Modules::AdminPackageManager::_InstallHandling Line: 2083 Module: Kernel::Modules::AdminPackageManager::Run Line: 1306 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32

-- Regards,

sneharajr

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