Customer Interface without login
Hey all, I've been looking for a way to let customers just go to my support page and fill out a web form to submit a ticket. Is there a built-in function to do this or am I going to have to learn perl to get this to work. I've been looking at modifying the Framework::Customer::Auth::HTTPAuth script to feed httpauth a generic login, but no dice so far. Thanks hax
Hi Hax,
Why not making a webform in php/javascript/... that mails the content to
your otrs system?
it is a setup made in 5 minutes ..
In case that they dont need the follow up in otrs ofcourse
2008/12/18 chris
Hey all, I've been looking for a way to let customers just go to my support page and fill out a web form to submit a ticket. Is there a built-in function to do this or am I going to have to learn perl to get this to work. I've been looking at modifying the Framework::Customer::Auth::HTTPAuth script to feed httpauth a generic login, but no dice so far.
Thanks
hax _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Chris,
The best solution would be to implement Single Sign On:
http://doc.otrs.org/2.3/en/html/x1709.html#configuration-customer-auth-backe...
This way users are automatically logged in, no need to fill in
username OR password.
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Thu, Dec 18, 2008 at 02:25, chris
Hey all, I've been looking for a way to let customers just go to my support page and fill out a web form to submit a ticket. Is there a built-in function to do this or am I going to have to learn perl to get this to work. I've been looking at modifying the Framework::Customer::Auth::HTTPAuth script to feed httpauth a generic login, but no dice so far.
Thanks
hax _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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