Shield From email address in Customer view
In the customer view of the customer interface (customer.pl?Action=CustomerZoom) I want the cusetomer to see my Agent name in the "From" area of the current message, but I do not want the email address to appear. Here is a screenshot... http://www.automaticduck.com/screenshots/otrscustomeremailhide.gif -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
On Wednesday, March 17, 2004 11:43 PM
Wes Plate
In the customer view of the customer interface (customer.pl?Action=CustomerZoom)
I want the cusetomer to see my Agent name in the "From" area of the current message, but I do not want the email address to appear.
The information shown is the From: line of the actual email sent out. Why don't you want the customers to see this info, they see it in their email anyway? Or am I on the woody one now? Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
On 3/17/04 3:28 PM, "Robert Kehl" wrote:
The information shown is the From: line of the actual email sent out. Why don't you want the customers to see this info, they see it in their email anyway? Or am I on the woody one now?
No, this is not the behavior I've seen, I guess you're "on the woody one". ;-) Let's say I'm a customer and I create a ticket. I get an email from the OTRS system and the From of the email is "support@domain.com". This address is something that is set up in the admin area. BUT, when I (the customer) look at the ticket in the customer web interface, the from address shows the email address of the agent, maybe it is "bob@domain.com". The customer should not even think to email "bob@domain.com", they should only reply to "support@domain.com" so that OTRS can track the ticket. So no, the From in the email sent out does not match the From in the customer web interface. Make sense? If you'd like, Robert, I can have you create a ticket in our OTRS system so I can show you. :-) -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com
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Wes Plate