Re: [otrs] Customer with multiple email addresses
Hi Nuno,
If you have the alias stored in your Active Directory, which I'm sure
you will, then you can just map this to the Customer ID field and
you'd be good!
((enjoy))
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com
Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
GET OTRS::ITSM 2.0 NOW - including the brand new change management
module! It´s the only ITIL® V3 compatible open-source IT Service
Management solution certified by PinkVERIFY worldwide! -
http://bit.ly/dv4CJF
On Mon, May 31, 2010 at 5:08 PM, Nuno Miguel da Cruz Neves
Hello.
I am setting up OTRS against an Active Directory backend for customers.
The thing is, my AD username is my CustomerID, but, when sending emails, my email address is an alias. Is there a way I can specify multiple CustomerID for the same user?
I’ll try to write an example:
My AD username is nneves . So, my email address is nneves@pkf.pt
But I use an alias nuno.miguel.neves@pkf.pt
Is there a way I can say that if I receive an email with a request from nuno.miguel.neves@pkf.pt, it should stay in nneves@pkf.pt queue, so that when I login as a customer, I can see all my requests?
Thank you,
Nuno Miguel Neves
Partner
PKF Sistemas de Informação, S.A.
Edificio Atrium Saldanha l Praça Duque de Saldanha, nº1 4º Piso H l 1050-094 Lisboa l Portugal
Tel: +351 213 182 720 l Fax: +351 213 146 114 l Tlm: + 351 964 803 152
email: nuno.miguel.neves@pkf.pt l http://www.pkf.pt
A PKF – Sistemas de Informação,SA é membro da PKF International Limited, uma associação de sociedades membro legalmente independentes, a qual não aceita quaisquer responsabilidades pelos actos ou omissões de qualquer sociedade ou sociedades membro. Uma qualquer sociedade membro não aceita quaisquer responsabilidades pelos actos ou omissões de qualquer outra sociedade ou sociedades membro.
PKF – Sistemas de Informação,SA is a member of PKF International Limited, an association of legally independent member firms which does not accept any responsibility or liability for the actions or inactions on the part of any individual member firm or firms. Individual member firms do not accept responsibility or liability for actions or inactions on the part of any other individual member firm or firms.
Este e-mail pode conter informação privilegiada e confidencial. Se não é o destinatário pretendido, não deve copiar ou distribuir este e-mail. Se recebeu este e-mail por engano, por favor notifique imediatamente o remetente. Deve certificar-se que este e-mail e os seus anexos não se encontram infectados por vírus. O envio de e-mails não é um meio de comunicação completamente seguro. Apelamos a que reconheça essa falta de segurança e que tome todas as precauções necessárias quando comunicar connosco via e-mail.
A PKF reserva-se do direito de ler sem pré-aviso qualquer e-mail e respectivos anexos que nos sejam enviados.
This e-mail may contain privileged and confidential information. If you are not the intended recipient, you must not copy or distribute it. If you have received this e-mail in error, please notify the sender and delete the e-mail immediately. You should ensure that this e-mail and any attachments are virus free. E-mail is not a 100% secure communications medium. We advise that you understand this lack of security and take any necessary measures when e-mailing us. We reserve the right to read any e-mail or attachment entering or leaving our systems from any source without prior notice.
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Thanks for the reply, as I could only come back here now.
As for your suggestion, the problem is which field I map to customerID.
I'll try to give a scenario:
My username (sAMAccountName) is nneves
So, my email address is nneves@pkf.pt
But I also have as aliases Nuno.miguel.neves@pkf.pt and Nuno.neves@pkf.pt
What I would like to do in OTRS is that an email coming from any of these addresses would be mapped to my OTRS username.
Can I map several email fields to one users (and then mapping them to the proxyAddresses field of Active Directory)?
Thank you,
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: terça-feira, 1 de Junho de 2010 08:02
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Customer with multiple email addresses
Hi Nuno,
If you have the alias stored in your Active Directory, which I'm sure
you will, then you can just map this to the Customer ID field and
you'd be good!
((enjoy))
Michiel Beijen
R&D
Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]
OTRS AG
Norsk-Data-Str. 1
61352 Bad Homburg
GERMANY
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com
Business Location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
GET OTRS::ITSM 2.0 NOW - including the brand new change management
module! It´s the only ITIL® V3 compatible open-source IT Service
Management solution certified by PinkVERIFY worldwide! -
http://bit.ly/dv4CJF
On Mon, May 31, 2010 at 5:08 PM, Nuno Miguel da Cruz Neves
Hello.
I am setting up OTRS against an Active Directory backend for customers.
The thing is, my AD username is my CustomerID, but, when sending emails, my email address is an alias. Is there a way I can specify multiple CustomerID for the same user?
I’ll try to write an example:
My AD username is nneves . So, my email address is nneves@pkf.pt
But I use an alias nuno.miguel.neves@pkf.pt
Is there a way I can say that if I receive an email with a request from nuno.miguel.neves@pkf.pt, it should stay in nneves@pkf.pt queue, so that when I login as a customer, I can see all my requests?
Thank you,
Nuno Miguel Neves
Partner
PKF Sistemas de Informação, S.A.
Edificio Atrium Saldanha l Praça Duque de Saldanha, nº1 4º Piso H l 1050-094 Lisboa l Portugal
Tel: +351 213 182 720 l Fax: +351 213 146 114 l Tlm: + 351 964 803 152
email: nuno.miguel.neves@pkf.pt l http://www.pkf.pt
A PKF – Sistemas de Informação,SA é membro da PKF International Limited, uma associação de sociedades membro legalmente independentes, a qual não aceita quaisquer responsabilidades pelos actos ou omissões de qualquer sociedade ou sociedades membro. Uma qualquer sociedade membro não aceita quaisquer responsabilidades pelos actos ou omissões de qualquer outra sociedade ou sociedades membro.
PKF – Sistemas de Informação,SA is a member of PKF International Limited, an association of legally independent member firms which does not accept any responsibility or liability for the actions or inactions on the part of any individual member firm or firms. Individual member firms do not accept responsibility or liability for actions or inactions on the part of any other individual member firm or firms.
Este e-mail pode conter informação privilegiada e confidencial. Se não é o destinatário pretendido, não deve copiar ou distribuir este e-mail. Se recebeu este e-mail por engano, por favor notifique imediatamente o remetente. Deve certificar-se que este e-mail e os seus anexos não se encontram infectados por vírus. O envio de e-mails não é um meio de comunicação completamente seguro. Apelamos a que reconheça essa falta de segurança e que tome todas as precauções necessárias quando comunicar connosco via e-mail.
A PKF reserva-se do direito de ler sem pré-aviso qualquer e-mail e respectivos anexos que nos sejam enviados.
This e-mail may contain privileged and confidential information. If you are not the intended recipient, you must not copy or distribute it. If you have received this e-mail in error, please notify the sender and delete the e-mail immediately. You should ensure that this e-mail and any attachments are virus free. E-mail is not a 100% secure communications medium. We advise that you understand this lack of security and take any necessary measures when e-mailing us. We reserve the right to read any e-mail or attachment entering or leaving our systems from any source without prior notice.
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participants (2)
-
Michiel Beijen -
Nuno Miguel da Cruz Neves