Performance issues on the owner view
Hi, On our installation of OTRS and ITSM módule, we added to the agent ticket zoom view the fields - service (~ 150 services) - sla - ticket type This allows us to make screening and classify the tickets to our structure of support. The problem occurs on the click on the form and after selecting an item from the additional items added to the view. When the selection of one item of the fields, several ajax requests are sent to the server and they can take 6-8 secs to complete all. This started to be noticed after the upgrade to version 3.1.2 of OTRS and ITSM. I would like to know if anybody else has the same perfomance issues or suggestions. We excluded the server capacity, because we reinforce it with 2Gb of ram and 2 cores (it's a virtual machine) Thanks in advance for your time Rui -- Rui Francisco Infraestruturas Aplicacionais | Applicational Infrastructures FCCN Av. Brasil,nº 101 1700-066 Lisboa - Portugal Telefone|Phone: +351 218440100; Fax: +351 218472167 http://www.fccn.pt ----------------------------------------------------- Aviso de Confidencialidade Esta mensagem é exclusivamente destinada ao seu destinatário, podendo conter informação CONFIDENCIAL, cuja divulgação está expressamente vedada nos termos da lei. Caso tenha recepcionado indevidamente esta mensagem, solicitamos-lhe que nos comunique esse mesmo facto por esta via ou para o telefone +351 218440100 devendo apagar o seu conteúdo de imediato. This message is intended exclusively for its addressee. It may contain CONFIDENTIAL information protected by law. If this message has been received by error, please notify us via e-mail or by telephone +351 218440100 and delete it immediately.
Hi, This was solved with the upgrade to version 3.1.3 It was related to bug# 8297 Thank you Rui On 10-04-2012 15:52, Rui Francisco wrote:
Hi,
On our installation of OTRS and ITSM módule, we added to the agent ticket zoom view the fields - service (~ 150 services) - sla - ticket type
This allows us to make screening and classify the tickets to our structure of support.
The problem occurs on the click on the form and after selecting an item from the additional items added to the view.
When the selection of one item of the fields, several ajax requests are sent to the server and they can take 6-8 secs to complete all.
This started to be noticed after the upgrade to version 3.1.2 of OTRS and ITSM.
I would like to know if anybody else has the same perfomance issues or suggestions.
We excluded the server capacity, because we reinforce it with 2Gb of ram and 2 cores (it's a virtual machine)
Thanks in advance for your time Rui
-- Rui Francisco Infraestruturas Aplicacionais | Applicational Infrastructures FCCN Av. Brasil,nº 101 1700-066 Lisboa - Portugal Telefone|Phone: +351 218440100; Fax: +351 218472167 http://www.fccn.pt ----------------------------------------------------- Aviso de Confidencialidade Esta mensagem é exclusivamente destinada ao seu destinatário, podendo conter informação CONFIDENCIAL, cuja divulgação está expressamente vedada nos termos da lei. Caso tenha recepcionado indevidamente esta mensagem, solicitamos-lhe que nos comunique esse mesmo facto por esta via ou para o telefone +351 218440100 devendo apagar o seu conteúdo de imediato. This message is intended exclusively for its addressee. It may contain CONFIDENTIAL information protected by law. If this message has been received by error, please notify us via e-mail or by telephone +351 218440100 and delete it immediately.
participants (1)
-
Rui Francisco