Hi, The theme will help you to reorganize the fields on the screen. Just follow what is explained here: http://doc.otrs.org/2.4/en/html/c2079.html ;) Phil World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.