Hello Mr. Seamans,

I have OTRS setup to get auth via Windows AD (LDAP). All works fine, except the user has no access to any queues because they are not in the Users group. How might I config OTRS so that when a new user is automatically created they are part of the users group?

You find this part in /opt/otrs/Kernel/Config/Defaults.pm at line 1522. # CustomerGroupAlwaysGroups # (if CustomerGroupSupport is true and you don't want to manage # each customer user for this groups, then put the groups # for all customer user in there) $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; Please copy this part in the Config.pm. now you can give each new user automatically a group. I hope that`s usefull and wish you a nice day. with kind regards, Stefan Rother -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!