Hi James (sorry for my previous post, I didn't see entire message where you did configure also LDAP backend). Il 04/05/2010 12.18, otrs-request@otrs.org ha scritto:

Send otrs mailing list submissions to otrs@otrs.org

To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org

You can reach the person managing the list at otrs-owner@otrs.org

When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..."

I have the same configuration, and it works for me (I have two backends for customers to which I authenticate and store them). It seems to me that the only difference is in a new section on LDAP backend configuration: Params => { # # ldap host Host => ... ... # # die if backend can't work, e. g. can't connect to server Die => 1, # # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) Params => { port => 389, timeout => 120, async => 0, version => 3, }, }, Hope this can help to solve. Daniele