Hi, Ok so I have OTRS installed on a suse Linux box and it all works fine, I've even got users authenticating against a Windows Active Directory ... Now the problem is, as I understand it even though you can authenticate against an LDAP server, you STILL need the users in the local MySql DB (right or wrong?) ... This isn't ideal, but also isn't the end of the world but my problem then is how do I do a mass import of users (read: CUSTOMERS not ADMINS!) into the DB? I see there is one particular script that MAY help me (sync-ldap2db.pl) but there is no documentation on this so can anyone help me out at all as I am pulling my hair out right now!!! Any help at all would be greatly appreciated Gary