I did not totally understand your question but OTRS is 100% web-based, so it doesn't matter where the physical location of the server is. Just arrange that is it reachable over the internet. Anyone with the right username/password can login as administrator....from everywhere. Peter ________________________________ Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Martineau Michael Verzonden: dinsdag 1 februari 2005 11:30 Aan: 'otrs@otrs.org' Onderwerp: [otrs] Need informations before installing OTRS Hi, We are very interested in the OTRS product but before we install it in our company, I have got a few questions for you: 1) We would like to use OTRS in an unusual way: we'll install the software and have the service provider to connect in the computer: the client doesn't connect in the provider's computer anymore, it works the other way round.Is it possible to use OTRS this way? 2) In that schema, is it possible for the client (us), to be system administrator anyway? 3) Do you know of any company using OTRS that way? If so, do you have any feedback? Thank you all for your help. Michaël MARTINEAU - Responsable Service Projets ------------------------------------------------------------ France-examen - Direction de la Production - Groupe PROSODIE Tel. : +33 (0)1 46 84 12 46 / Fax : +33 (0)1 46 84 02 02 E-mail : mmartineau@france-examen.fr 150, rue Galliéni - 92100 Boulogne-Billancourt ------------------------------------------------------------ www.france-examen.com http://www.france-examen.com/