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Alex Mihicinac

12 Sep 2003 12 Sep '03

6:51 a.m.

Hi all, Is there any simple way to put Article(Forward,Bounce,Split) and Change Queue infront of Compose answer (in TicketZoom)? Best regards, Alex

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Robert Kehl

14 Sep 14 Sep

1:08 p.m.

----- Original Message ----- From: "Alex Mihicinac" Sent: Friday, September 12, 2003 8:51 AM

Is there any simple way to put Article(Forward,Bounce,Split) and Change Queue infront of Compose answer (in TicketZoom)?

I don't really see a simple way to do this, you'd have to hack the source code in various files, I think. Seems to be some work. Reagrds, Robert Kehl

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Alex Mihicinac

9:45 p.m.

Hi, Thanks for answer. I've changed one file and that is Agent.pm Original was: $Param{TicketAnswer} = $Self->Output( TemplateFile => 'AgentZoomAnswer', Data => \%Param, ); $Param{TicketArticle} = $Self->Output( TemplateFile => 'AgentZoomArticle', Data => \%Param, ); Modified: $Param{TicketArticle} = $Self->Output( TemplateFile => 'AgentZoomArticle', Data => \%Param, ); $Param{TicketAnswer} = $Self->Output( TemplateFile => 'AgentZoomAnswer', Data => \%Param, ); There was no difference in output. :( Can you give me some hints where i could set that? Thanks! Best regards, Alex

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: Sunday, September 14, 2003 3:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Rearange in TicketZoom

----- Original Message ----- From: "Alex Mihicinac" Sent: Friday, September 12, 2003 8:51 AM

...
Is there any simple way to put Article(Forward,Bounce,Split) and Change Queue infront of Compose answer (in TicketZoom)?

I don't really see a simple way to do this, you'd have to hack the source code in various files, I think. Seems to be some work.

Reagrds,

Robert Kehl

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Robert Kehl

15 Sep 15 Sep

7:52 a.m.

The Output is generated not only from Agent.pm, but mainly designed from the file in the /opt/otrs/Kernel/Output/HTML/* dirs. I digged a bit and found it is one change to one file: $ diff /opt/otrs/Kernel/Output/HTML/Standard/AgentZoomBody.dtl* 72,82d71 < <p> < <b>$Text{"Change queue"}:</b><br> <

< <input type="hidden" name="Action" value="AgentMove"> < <input type="hidden" name="Subaction" value="InRage"> < < < $Data{"MoveQueuesStrg"} < < </form> < </p> 95a85,99

<tr> <p> <b>$Text{"Change queue"}:</b><br> <input type="hidden" name="Action" value="AgentMove"> <input type="hidden" name="Subaction" value="InRage"> $Data{"MoveQueuesStrg"} </form> </p> </td> </tr>

This should do what you want. Regards, Robert Kehl ----- Original Message ----- From: "Alex Mihicinac" To: "'User questions and discussions about OTRS.'" Sent: Sunday, September 14, 2003 11:45 PM Subject: RE: [otrs] Rearange in TicketZoom

Hi,

Thanks for answer. I've changed one file and that is Agent.pm Original was:

$Param{TicketAnswer} = $Self->Output( TemplateFile => 'AgentZoomAnswer', Data => \%Param, );

$Param{TicketArticle} = $Self->Output( TemplateFile => 'AgentZoomArticle', Data => \%Param, );

Modified: $Param{TicketArticle} = $Self->Output( TemplateFile => 'AgentZoomArticle', Data => \%Param, );

$Param{TicketAnswer} = $Self->Output( TemplateFile => 'AgentZoomAnswer', Data => \%Param, );

There was no difference in output. :( Can you give me some hints where i could set that?

Thanks!

Best regards,

Alex

...
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: Sunday, September 14, 2003 3:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Rearange in TicketZoom

----- Original Message ----- From: "Alex Mihicinac" Sent: Friday, September 12, 2003 8:51 AM

...
Is there any simple way to put Article(Forward,Bounce,Split) and Change Queue infront of Compose answer (in TicketZoom)?

I don't really see a simple way to do this, you'd have to hack the source code in various files, I think. Seems to be some work.

Reagrds,

Robert Kehl

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Alex Mihicinac

8:27 a.m.

Thanks, it's working! :) Best regards, Alex

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: 15. september 2003 9:52 To: User questions and discussions about OTRS. Subject: Re: [otrs] Rearange in TicketZoom

The Output is generated not only from Agent.pm, but mainly designed from the file in the /opt/otrs/Kernel/Output/HTML/* dirs.

I digged a bit and found it is one change to one file:

$ diff /opt/otrs/Kernel/Output/HTML/Standard/AgentZoomBody.dtl* 72,82d71 < <p> < <b>$Text{"Change queue"}:</b><br> <
< <input type="hidden" name="Action" value="AgentMove"> < <input type="hidden" name="Subaction" value="InRage"> < < < $Data{"MoveQueuesStrg"} < < </form> < </p> 95a85,99

...
<tr> <p> <b>$Text{"Change queue"}:</b><br> <input type="hidden" name="Action" value="AgentMove"> <input type="hidden" name="Subaction" value="InRage"> $Data{"MoveQueuesStrg"} </form> </p> </td> </tr>

This should do what you want.

Regards,

Robert Kehl

----- Original Message ----- From: "Alex Mihicinac" To: "'User questions and discussions about OTRS.'" Sent: Sunday, September 14, 2003 11:45 PM Subject: RE: [otrs] Rearange in TicketZoom

...
Hi,

Thanks for answer. I've changed one file and that is Agent.pm Original was:

$Param{TicketAnswer} = $Self->Output( TemplateFile => 'AgentZoomAnswer', Data => \%Param, );

$Param{TicketArticle} = $Self->Output( TemplateFile => 'AgentZoomArticle', Data => \%Param, );

Modified: $Param{TicketArticle} = $Self->Output( TemplateFile => 'AgentZoomArticle', Data => \%Param, );

$Param{TicketAnswer} = $Self->Output( TemplateFile => 'AgentZoomAnswer', Data => \%Param, );

There was no difference in output. :( Can you give me some hints where i could set that?

Thanks!

Best regards,

Alex

...
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl

...
...
Sent: Sunday, September 14, 2003 3:08 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Rearange in TicketZoom

----- Original Message ----- From: "Alex Mihicinac" Sent: Friday, September 12, 2003 8:51 AM

...
Is there any simple way to put Article(Forward,Bounce,Split) and Change Queue infront of Compose answer (in TicketZoom)?

I don't really see a simple way to do this, you'd have to hack the source code in various files, I think. Seems to be some work.

Reagrds,

Robert Kehl

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Alex Mihicinac
Robert Kehl