Hi All I hope someone can offer me some advice here. I was expecting to get the following from a Subject:: New ticket notification! () Hi , there is a new ticket in ""! wrote: <snip> <snip> :///index.pl?Action=AgentTicketZoom&TicketID= But all I seem to get is what is listed below. I would really appreciate any help that can be offered here. I would like the content of the email to be included in the notification. I am using event notifications on a Ticket create event. I am using OTRS 2.4.2. I was actually trying to achieve this result with an auto response, but it seems that most of our clients have precedence or loop headers, which means they never get the mail. I have been unable to figure a decent solution for this - hence the attempt to achieve this via event notifications. Any help would be appreciated Kind regards Mark -------- Original Message -------- Subject: [Ticket#2009111910000071] New ticket notification! () Date: Thu, 19 Nov 2009 08:36:02 +0200 From: OTRS Notification Master Organization: Cathexis To: markr@cat.co.za Hi Admin, there is a new ticket in "UK"! - wrote: <snip> <snip>