multiple otrs instance on unix jails

diego.giardinetto＠zephirworks.com

27 Apr 2009 27 Apr '09

7:10 a.m.

Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C. I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working. Could you help me? Thx, Diego ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.

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Michiel Beijen

27 Apr 27 Apr

11:36 a.m.

Diego, When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following: Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS > Admin > System Messages section of the web frontend. In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues. KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Mon, Apr 27, 2009 at 09:10, wrote:

...

Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C.

I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working.

Could you help me? Thx, Diego

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Diego Giardinetto

29 Apr 29 Apr

5:19 p.m.

Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what "restart otrs" means? Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto:

...

Diego,

When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following:

Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS > Admin > System Messages section of the web frontend.

In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues.

KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Mon, Apr 27, 2009 at 09:10, mailto:diego.giardinetto@zephirworks.com> wrote:

Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C.

I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working.

Could you help me? Thx, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

Jeremy Adams

5:44 p.m.

my guess would be to restart the web server. For apache the command is rcapache2 restart Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086

...

...
...
Diego Giardinetto 04/29/09 12:19 PM >>> Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what "restart otrs" means?

Thx, Diego Il 27/04/2009 13.36, Michiel Beijen ha scritto:

...

Diego,

When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following:

Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS > Admin > System Messages section of the web frontend.

In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues.

KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Mon, Apr 27, 2009 at 09:10, mailto:diego.giardinetto@zephirworks.com> wrote:

Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C.

I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working.

Could you help me? Thx, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/

Diego Giardinetto

5:46 p.m.

ok... if "restart otrs" mean restart apache... changing SystemID value is useless :) Il 29/04/2009 19.44, Jeremy Adams ha scritto:

...

my guess would be to restart the web server. For apache the command is rcapache2 restart

Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086

...
...
...
Diego Giardinetto 04/29/09 12:19 PM>>> Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what "restart otrs" means?

Thx, Diego

Il 27/04/2009 13.36, Michiel Beijen ha scritto:

...
Diego,

When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following:

Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS> Admin> System Messages section of the web frontend.

In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues.

KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Mon, Apr 27, 2009 at 09:10,mailto:diego.giardinetto@zephirworks.com> wrote:

Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C.

I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working.

Could you help me? Thx, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

Leonardo Certuche

5:50 p.m.

then try restart otrs service: rcotrs restart (on suse distros, no idea about the precise command on others) On Wed, Apr 29, 2009 at 12:46 PM, Diego Giardinetto < diego.giardinetto@zephirworks.com> wrote:

...

ok... if "restart otrs" mean restart apache... changing SystemID value is useless :)

Il 29/04/2009 19.44, Jeremy Adams ha scritto:

my guess would be to restart the web server. For apache the command is

...
rcapache2 restart

Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086

Diego Giardinetto 04/29/09 12:19

...
...
...
PM>>>

Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what "restart otrs" means?

Thx, Diego

Il 27/04/2009 13.36, Michiel Beijen ha scritto:

...
Diego,

When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following:

Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS> Admin> System Messages section of the web frontend.

In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues.

KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Mon, Apr 27, 2009 at 09:10,mailto:diego.giardinetto@zephirworks.com> wrote:

Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C.

I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working.

Could you help me? Thx, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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-- Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

Diego Giardinetto

6:06 p.m.

on freebsd there is suse-rcotrs in otrs scripts sub-folder. reading the bash script, seems its stop and restart apache and otrs cronjobs... all action done manually earlier. This seems not affect common shared memory area used by otrs instances over the jails. Il 29/04/2009 19.50, Leonardo Certuche ha scritto:

...

then try restart otrs service: rcotrs restart (on suse distros, no idea about the precise command on others)

On Wed, Apr 29, 2009 at 12:46 PM, Diego Giardinetto mailto:diego.giardinetto@zephirworks.com> wrote:

ok... if "restart otrs" mean restart apache... changing SystemID value is useless :)

Il 29/04/2009 19.44, Jeremy Adams ha scritto:

my guess would be to restart the web server. For apache the command is rcapache2 restart

Jeremy Adams PC Support Specialist I Cedar Valley College 972.860.8086

Diego Giardinettomailto:diego.giardinetto@zephirworks.com> 04/29/09 12:19 PM>>>

Hi Michiel... thx a lot... sorry for the following stupid question: but could you tell me what "restart otrs" means?

Thx, Diego

Il 27/04/2009 13.36, Michiel Beijen ha scritto:

Diego,

When looking at Kernel/System/Log.pm and the files under Kernel/System/Log I noticed the following:

Whether you choose for the use for a logfile or syslogd, OTRS will ALSO use IPC queues for storing the latest error messages. These are the messages that you'll see via the OTRS> Admin> System Messages section of the web frontend.

In the IPC message it uses the SystemID as a part of the key. That should provide a separate queue per instance, resolving your issues. But, after you specified the new SystemIDs, did you restart OTRS? I guess that will be needed in order to initialize the new IPC queues.

KR, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Mon, Apr 27, 2009 at 09:10,mailto:diego.giardinetto@zephirworks.com mailto:diego.giardinetto@zephirworks.com>> wrote:

Hi all, some days ago I posted a similar request having no answer. I try to explain in a better way my problem, hoping in such an answer. I have three otrs instances, one each unix jail. Log messages are stored correctly, separated, in three different logfiles, one each instance. But... the buffered log messages (OTRS uses system V shared memory primitives) are shown in each instance: also if the message is owned by the instance A, it's shown into log viewer otrs page of the instance B and C.

I changed SystemID variable in each instance; I set OTRS to use its own logfile instead of syslogd. Trying disabling system V communication between jails and host, OTRS stop working.

Could you help me? Thx, Diego

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com http://zephirworks.com mobile: +39 328 06 81 489 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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-- Leonardo Certuche 301 284 6250 460 0727 ext 5559 leonardo.certuche@itcon-ltda.com mailto:leonardo.certuche@itcon-ltda.com www.itcon-ltda.com http://www.itcon-ltda.com Cra 31 # 54-10 TECNOSOFT Medellín, Colombia

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-- Diego Giardinetto Junior SysAdmin @ ZephirWorks email: diego.giardinetto<at>zephirworks.com mobile: +39 328 06 81 489

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Diego Giardinetto
diego.giardinetto＠zephirworks.com
Jeremy Adams
Leonardo Certuche
Michiel Beijen