We are considering to switch to OTRS for our online Help Desk. We still have an IBM AS/400 customer database, does anyone have any experience on the integration of OTRS with AS/400 backend? Thank you very much! Giovanni
Hi Giovanni, I am far away from being an AS400 expert but shouldn’t you be ok with the DBD::DB2 perl package? On 27.02.2012, at 12:51, Giovanni Lovato wrote:
We are considering to switch to OTRS for our online Help Desk. We still have an IBM AS/400 customer database, does anyone have any experience on the integration of OTRS with AS/400 backend?
Cheers, Nils -- http://webint.cryptonode.de / a Fractal project
We are considering to switch to OTRS for our online Help Desk. We still have an IBM AS/400 customer database, does anyone have any experience on the integration of OTRS with AS/400 backend?
If it's DB/2, then it works like DB/2 elsewhere, regardless of whether it's DB/2 LUW or /400 or z/OS. Just treat it as a remote server running Db/2 over TCP. If you're trying to authenticate against the /400 as a LDAP source, then you'll need to have installed the enhanced LDAP schemas for userPerson. Beyond that, you need to tell us more about the configuration (LPARs, availability of a Linux on I partition, etc). -- db
participants (3)
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David Boyes -
Giovanni Lovato -
Nils Leideck