Hello, I thought I had solved this problem yesterday, but it still persists. Just below the icon-bar there is this grey bar with the message-reminders about "new" and "reminder" tickets. Everything is OK with the reminder tickets. But I have a lot of problems with the "new" tickets reminder, the number of "new" tickets IMHO is pure fantasy. Currently it says that I have two new tickets. When I click on this line, I can see no new tickets (no tickets at all). If I use the utilities and search for "new" tickets there are none. Yesterday I thought, that this is somehow related to the fact, that my own account has admin-permissions, because other collegues (with no admin-permissions) never complained about that problem. I took away my admin-permissions and changed status of all "new" tickets, and suddenly the "new" tickets-reminder disappeared. And even after I regained the admin-permissions on this account, there was no "new" tickets reminder (as there were no new tickets) any more. This morning I received a reply from a customer, I answered this reply, so the status of this ticket is "open" now. But this reminder still says that I have _2_ new messages (there never were 2, just one). When I click on it, I can see no new messages, if I search for "new" tickets there are none (even If I search as root@localhost)... I love OTRS but this reminder is driving me mad.

From the templates I found out, that there must be a variable called "New". If it's true, this reminder will be set. Unfortunately I have not yet found out, where this variable is set.

Can someone tell me what I am doing wrong ? Or can someone tell how I can debug this ? Or can someone tell me where this "New" variable is set (so that I might find out what it does and maybe check my database...) ? Any help is appreciated, thank you ! ;-) Best regards, Armin