Hi, Thank you for the quick answer. But I did all items of your list. I have deleted expired sessions too. No error shown in access_log, error_log, ssl_access_log and ssl_request_log. Any other help hand ? Egareg JAOUEN From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Edlhuber, Florian Sent: mercredi 11 octobre 2017 09:03 To: User questions and discussions about OTRS. Subject: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora Hi, - JAOUEN Egareg schrieb:

I have just updated my OTRS server from v5.0.10 to v5.0.23 on Fedora, using the RPM provided on the otrs.com website.

All seem good... except I can't log into my OTRS system due to a 500 Internal Server Error on index.pl page. No problem on customer.pl page.

- delete caches - rebuild config - restart webserver - reset your browser Please have a look in your syslog and apache error log. This should show you the issues. -- Florian

I ran otrs.CheckModules and no error was shown (only oracle and MySQL database modules are missing, but it’s ok because I’m using PostgreSQL). OTRS uses SysLog but I can’t find any error log. Egareg JAOUEN Ingénieur Recherche&Développement Tel : +33 2 31 35 34 81 │egareg.jaouen@elitt.com ELITT 8 rue Léopold Sédar-Senghor - 14460 Colombelles - France │www.elitt.com From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Juan Manuel Clavero Almirón Sent: mercredi 11 octobre 2017 10:10 To: User questions and discussions about OTRS. Subject: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora Hi, what’s your LogModule configuration? may be OTRS is writing to some log file. Did you run otrs.CheckModules? Kind regards, Juan Clavero De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de JAOUEN Egareg Enviado el: miércoles, 11 de octubre de 2017 10:01 Para: 'User questions and discussions about OTRS.' mailto:otrs@lists.otrs.org> Asunto: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora Hi, Thank you for the quick answer. But I did all items of your list. I have deleted expired sessions too. No error shown in access_log, error_log, ssl_access_log and ssl_request_log. Any other help hand ? Egareg JAOUEN From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Edlhuber, Florian Sent: mercredi 11 octobre 2017 09:03 To: User questions and discussions about OTRS. Subject: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora Hi, - JAOUEN Egareg schrieb:

I have just updated my OTRS server from v5.0.10 to v5.0.23 on Fedora, using the RPM provided on the otrs.com website.

All seem good... except I can't log into my OTRS system due to a 500 Internal Server Error on index.pl page. No problem on customer.pl page.

- delete caches - rebuild config - restart webserver - reset your browser Please have a look in your syslog and apache error log. This should show you the issues. -- Florian

I had the issue on our OTRS instance. It was because the logo was linked via a full absolute URL path, not a relative path (it was like http://server.com/folder/folder/logo.png) I fixed by adding the logo local to the OTRS installation. (AgentLogo and like settings in sysconfig) Best regards, Pascal Couvreur -----Original Message----- From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Roy Kaldung Sent: mercredi 11 octobre 2017 16:46 To: User questions and discussions about OTRS. Subject: Re: [otrs] Internal Server Error on index.pl after update from 5.0.10 to 5.0.23 on Fedora Hi,

On Oct 11, 2017, at 12:05 PM, JAOUEN Egareg wrote:

OTRS uses SysLog but I can’t find any error log.

Which addons do you use? Some objects changed the internal API vom 5.0.10 to 5.0.23. There must be a error_log for the apache and I’m pretty sure the problem is in there. - Roy --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs