I am looking for a way to show the notes of the ticket that show up in the zoom field to show up in the add note and close options. When I add a note to a ticket it would be helpful to see the past notes that have been added over the life of the ticket. Also having these notes show in the close screen would be a helpful feature. If there is any possibility of this kind of feature or configuration that would accomplish this, I would be grateful to hear how to incorporate it. Thanks in advance. ~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~>~> Craig Meirick, Help Desk/PC Support Northeast Iowa Community College -- http://www.nicc.edu 1625 Highway 150, Box 400, Calmar IA 52132-0400, USA <~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<~<