I am using Gentoo Linux I did a manual install and I am using postgresql. I updated the database from otrs version 1.1. It had data in it and been used with otrs version 1.1. -----Original Message----- From: otrs-request@otrs.org [mailto:otrs-request@otrs.org] Sent: Thursday, September 29, 2005 6:00 AM To: otrs@otrs.org Subject: otrs Digest, Vol 26, Issue 50 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: otrs version 2.0.2 (Christian Schoepplein) 2. Change password notification (Brad Jennings) 3. Re: SPAM Subject: [otrs] Work Units (Christopher Kuhn) 4. Re: Change password notification (Christopher Kuhn) 5. Re: Company Tickets (fischer@snom.de) ---------------------------------------------------------------------- Message: 1 Date: Wed, 28 Sep 2005 16:34:26 +0200 From: Christian Schoepplein Subject: Re: [otrs] otrs version 2.0.2 To: "User questions and discussions about OTRS.org" Message-ID: <20050928143422.GL4850@athlon.schoeppi.net> Content-Type: text/plain; charset=us-ascii; x-action=pgp-signed -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Linda, On Wed, Sep 28, 2005 at 09:05:15AM -0400, Dougan, Linda A wrote:

I have installed otrs version 2.0.2 on a Linux operating system and everything seems to be ok but the link on the ticket screen for "Compose Answer(email)" is missing.

Have you done a manual installation or used a prebuilt package (rpm, deb)? Which database backend are you using and which linux distro?

I tried googling for information on this but from what I found in the previous versions of the otrs manuals, the link should just be there. There does not appear to be any setting that I need to set in order to activate it. Does anyone know how I can fix this so that the "Compose Answer(email)" link is available for use when the ticket is opened?

Looks like the initial data for the system are'nt in the database. But I need mor information about how you've installed the OTRS to help you.

Linda

Best regards, Christian - -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFDOqnuTFWOq90iSiERAuA4AJsERSwHCBRefIuAVWlCr6Tk9+OgNgCfbf/6 MlajkSgwnVWCI/yHDX/HMls= =dZj6 -----END PGP SIGNATURE----- ------------------------------ Message: 2 Date: Wed, 28 Sep 2005 15:37:40 -0500 From: Brad Jennings Subject: [otrs] Change password notification To: otrs@otrs.org Message-ID: <433AFF14.4080207@lexington.k12.mo.us> Content-Type: text/plain; charset="iso-8859-1" How do I change the password notification feature in version 2.03. Currently it says Hi Brad, you or someone impersonating you has requested to change your OTRS password. New Password: Your OTRS Notification Master