Hi ! I just installed OTRS for the first time and it seems to be really useful with a lot of features ! But when I'm trying to add an optional package (i'm really interested by the webmail and file manager) i just got this error : ------------- Software error: ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error. ------------ I've been running this SetPermissions script but it didn't solve my pb :( I also tried to change all the permissions in /usr/share/otrs (chmod -R 777 /usr/share/otrs - which is not a nice solution...) but it didn't work :( I'm using Debian Sarge... Any idea ?? I really need the webmail and this file manager ! :) Thanks for your help ! (A few days before I posted a message because I didn't manage to install otrs in Debian Sarge : the package in the standard repository was 1.3.x so I download the one from the Experimental repository and it solved my pb :)) -- Florian