You can't (for free). Read this: https://otrsteam.ideascale.com/a/dtd/PAUSED-SLA-COUNTING/300381-10369 On Mon, May 20, 2013 at 7:50 AM, KalyanaChakravarthy MP < KalyanachaKravarthy.MP@cybertech.com> wrote:

HI Team,****

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I have a ticket with SLA solution time . how to hold or stop sla or change SLA time in manually . can u anyone help me. ****

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Thank you,****

*Regards,*

*Kalyana chakravarthy M .P,*

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