Thank you ..... company tickets is what I was looking for ..... MurliManohar TenthPlanet -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: Monday, September 07, 2009 1:06 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] giving access persmission to a customer user: murli wrote:

I want to set access permission for a customer user to see all the tickets created by other customer users in the company. How do I perform this?

Hello Murli, I think you need the so called company tickets : http://doc.otrs.org/2.4/en/html/x1866.html#multi-customer-ids-db Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/