I have asked the same question (though mostly to Google) about the best way to do a minor revision upgrade. I have had nothing but problems when I try and just copy files from one version to another (Config.pm and zzz files). Here is the final solution I came up with. It has worked for the last two minor upgrades 2.4.3 -> 2.4.4 and 2.4.4 -> 2.4.5. I have otrs installed in /opt. Each version is installed in its own directory otrs-2.4.3, otrs-2.4.4 etc. I have a symlink from /opt/otrs to the most recent version. 1. upload the new tarball to /root 2. Stop apache2 and Cron 3. delete the symnlink /opt/otrs 4. copy the current running versions directory to the new version directory cp -r /opt/otrs-2.4.4 /opt/otrs/2.4.5 5. unpack the new tarball cd /opt tar -zxvf /root/otrs-2.4.5.tar.gz 6. recreate the symlink cd /opt ln -s otrs-2.4.5 otrs 7. Update the permission. Make sure to use the full path and not the symlink. cd /opt/otrs/bin ./SetPermissions.sh /opt/otrs-2.4.y otrs www-data nogroup www-data 8. restart apache2 and cron The last two minor upgrades have been totally painless using the above method. On my internal wiki I have left a place between steps 7 and 8 to update the database. I will tackle that beast when the day comes. Hope this helps anyone. -H -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Shawn Beasley Sent: Tuesday, October 20, 2009 1:59 PM To: sarper.saridal@gmail.com; User questions and discussions about OTRS. Subject: Re: [otrs] [OTRS] 2.4.4 to 2.4.5 shortest upgrade path.. Hello, thanks for your praise, and your comments about the upgrade path. This is not always the fastest, or best way, but it is nice to see you giving back to our community. On Oct 20, 2009, at 10:40 PM, Sarper SARIDAL wrote:

I would like to thank the Otrs team and all the members of the group for responding back.

Today i raised a question about the shortest way of upgrading from 2.4.4 to 2.4.5.

I did it by manually downloading the source code (the zip file of 2.4.5)

Stopping the apache server from services

-- Shawn Beasley shawn@otrs.org Computers make work that one would not have without them go faster! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/