OTRS 2.1.7: Message: Module 'Kernel::Modules::' not found!
Hi, I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to be okay, except when going to http://localhost/otrs/public.pl I get the following: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007 Message: Module 'Kernel::Modules::' not found! Traceback (8931): Module: Kernel::System::Web::InterfacePublic::Run (v1.9.2.1) Line: 191 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_public_2epl::handler (v) Line: 47 Module: (eval) (v1.3) Line: 203 Module: ModPerl::RegistryCooker::run (v1.3) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.3) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Please note that bin/otrs.checkModules does not find any missing modules. I'm running apache2 2.2.3-4 with libapache2-mod-perl2 2.0.2-2.4 Apache2 is configured with the apache2-httpd-new.include.conf script. Any suggestions on how to fix this? Thanks much! Chris
Hi Chris, On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote:
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to be okay, except when going to http://localhost/otrs/public.pl
I get the following:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007
Message: Module 'Kernel::Modules::' not found!
Traceback (8931): Module: Kernel::System::Web::InterfacePublic::Run (v1.9.2.1) Line: 191 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_public_2epl::handler (v) Line: 47 Module: (eval) (v1.3) Line: 203 Module: ModPerl::RegistryCooker::run (v1.3) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.3) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
Please note that bin/otrs.checkModules does not find any missing modules.
This script checks for perl CPAN modules. The problem you have is related to the module regisration of OTRS. It seems like no default module is available for the public interface, I have the same problem with 2.1.7 on my system. I created a bug report for this issue: http://bugs.otrs.org/show_bug.cgi?id=1772
Chris
-- Chris ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
Christian Schoepplein wrote:
Hi Chris,
On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote:
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to be okay, except when going to http://localhost/otrs/public.pl
I get the following:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007
Message: Module 'Kernel::Modules::' not found!
Traceback (8931): Module: Kernel::System::Web::InterfacePublic::Run (v1.9.2.1) Line: 191 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_public_2epl::handler (v) Line: 47 Module: (eval) (v1.3) Line: 203 Module: ModPerl::RegistryCooker::run (v1.3) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.3) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
Please note that bin/otrs.checkModules does not find any missing modules.
This script checks for perl CPAN modules. The problem you have is related to the module regisration of OTRS.
I figured that out too after a while.
It seems like no default module is available for the public interface, I have the same problem with 2.1.7 on my system.
I created a bug report for this issue:
Vielen Dank!
Hi Chris, I found out a way to make this work. If you download the latest FAQ module (at the time of this writing): http://ftp.otrs.org/pub/otrs/packages/FAQ-1.0.18.opm then load the FAQ module into OTRS by going into "Package Manager" in the Admin area, you'll not only get access to the FAQ module, but http://yourdomain.com/otrs/public.pl will actually work...as well as http://yourdomain.com/otrs/faq.pl. (just a side note...faq.pl just redirects to public.pl) Contrary to the latest documentation, which states: "The FAQ system is at present still integrated in the central OTRS framework", the FAQ system is in fact a separate module that must be downloaded from the above URL and installed manually. FWIW, this is a problem in the 2.2 beta series as well...at least it was in beta1. I didn't even bother trying beta2. Hope that helps, Chris Christian Schoepplein wrote:
Hi Chris,
On Tue, Apr 17, 2007 at 11:33:22AM -0700, Chris Fischer wrote:
I've installed OTRS 2.1.7 tarball on Debian Etch and everything seems to be okay, except when going to http://localhost/otrs/public.pl
I get the following:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 17 10:58:14 2007
Message: Module 'Kernel::Modules::' not found!
Traceback (8931): Module: Kernel::System::Web::InterfacePublic::Run (v1.9.2.1) Line: 191 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_public_2epl::handler (v) Line: 47 Module: (eval) (v1.3) Line: 203 Module: ModPerl::RegistryCooker::run (v1.3) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.3) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
Please note that bin/otrs.checkModules does not find any missing modules.
This script checks for perl CPAN modules. The problem you have is related to the module regisration of OTRS. It seems like no default module is available for the public interface, I have the same problem with 2.1.7 on my system.
I created a bug report for this issue:
http://bugs.otrs.org/show_bug.cgi?id=1772
Chris
-- Chris
((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!
Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
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Christian Schoepplein