-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Julien,

What are the conditions that do a ticket to be locked?

...there are several condition keys in the SysConfig, e.g. Ticket::Frontend::AgentTicketClose###RequiredLock Ticket::Frontend::AgentTicketCompose###RequiredLock Ticket::Frontend::AgentTicketNote###RequiredLock ...etc. there you can define if an action (add note, compose email, ...) requires a ticket lock. If set to 'yes' the ticket is automatically locked by the user who does this action - if the ticket isn't locked yet. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFHOKRxvXo8m5PgoXQRArPDAJ4li/t8CFo8bhqUoeQepDOSTjEnvwCfRb6y FUUPRptd45vObbdN2U03dXU= =gL1z -----END PGP SIGNATURE-----