[is it possible] average decision time of a ticket?
17 Mar
2008
17 Mar
'08
11:30 a.m.
Hi OTRS community! I've got 2.2.5 OTRS with ITSM modules. So I've created some SLA's for each service. Is it possible to count average decision time of a ticket? -- thanks in advance
6333
Age (days ago)
6333
Last active (days ago)
0 comments
1 participants
participants (1)
-
Egor Tsilenko