Permission to click CustomerID link
Hello, We have OTRS 2.1.3 installed on CentOS 4. One of our agents discovered today that clicking the CustomerID link on a ticket (which used to give you a list of all the customer's tickets in previous versions) now comes up with a page saying: "You need permissions!" However, even a user that is in all groups and has full permissions for every group gets this message. Is this working for others? Others having this problem? What permissions would a user need for this? Of course as a workaround the agent can click the Search button and search for the CustomerID there and get all tickets for that customer, but that's a bit of a detour. Nils Breunese.
I wrote:
We have OTRS 2.1.3 installed on CentOS 4. One of our agents discovered today that clicking the CustomerID link on a ticket (which used to give you a list of all the customer's tickets in previous versions) now comes up with a page saying: "You need permissions!"
The problem seems to be worse: when trying to change the customer on a ticket we also get the message "You need permissions!" However, even a user that's in all groups and has all permissions for each group gets this message. Any ideas what could be wrong? Nils Breunese.
Hi Nils, Nils Breunese (Lemonbit) schrieb:
I wrote:
We have OTRS 2.1.3 installed on CentOS 4. One of our agents discovered today that clicking the CustomerID link on a ticket (which used to give you a list of all the customer's tickets in previous versions) now comes up with a page saying: "You need permissions!"
The problem seems to be worse: when trying to change the customer on a ticket we also get the message "You need permissions!" However, even a user that's in all groups and has all permissions for each group gets this message. Any ideas what could be wrong?
I suggest to move your OTRS temporary to default-configuration by deleting Kernel/Config/Files/ZZZAuto.pm (= Sysconf) - backup it befor ;-) Perhaps, you also have to comment permission-specific settings in Kernel/Config.pm. Then, access to CustomerID-link should be granted because you described that your agents have full group-rw-rights. If you get access, reimplement your wanted configuration step-by-step until you see the mis-configuration.
Nils Breunese.
I hope this helps, Alex
Alexander Scholler wrote:
Nils Breunese (Lemonbit) schrieb:
I wrote:
We have OTRS 2.1.3 installed on CentOS 4. One of our agents discovered today that clicking the CustomerID link on a ticket (which used to give you a list of all the customer's tickets in previous versions) now comes up with a page saying: "You need permissions!" The problem seems to be worse: when trying to change the customer on a ticket we also get the message "You need permissions!" However, even a user that's in all groups and has all permissions for each group gets this message. Any ideas what could be wrong?
I suggest to move your OTRS temporary to default-configuration by deleting Kernel/Config/Files/ZZZAuto.pm (= Sysconf) - backup it befor ;-)
Perhaps, you also have to comment permission-specific settings in Kernel/Config.pm.
Then, access to CustomerID-link should be granted because you described that your agents have full group-rw-rights.
If you get access, reimplement your wanted configuration step-by- step until you see the mis-configuration.
Thanks a lot, it's working again. Nils Breunese.
participants (3)
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Alexander Scholler -
Nils Breunese -
Nils Breunese (Lemonbit)