Filtering config question

16 Apr 2004

      I am becoming mad!! I don´t know why this doesn´t work. 

I have put an entry in the Config.pm just as described in the manual and
in the Defaults.pm. 

I want to filter incoming mails from a certain e-mail address to a
certain queue and this queue is configured with an auto-response. 

However, it doesn´t work!! The mails do NOT get filtered to this
subqueue.

Here is what I put into the Config.pm: 

_________

    $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = {
          Module => 'Kernel::System::PostMaster::Filter::Match',
          Match => {
              From => 'anfrage@sardiniatravel.net',
          },
          Set => {
              'X-OTRS-Queue' => 'SardiniaTravel::Richieste de',
          },
     };
__________

I put "2-Match", because I already have a "1-Match" for spam. 

I also renamed the subqueue to "SardinaTravel::RichiesteDE", because I
thought it might be the space, but still it doesn´t work!!

I ran PostMasterPOP3.pl -d2 and it gave me: 

________
mercator:/opt/otrs/bin# ./PostMasterPOP3.pl -d2
Message 1/2 (sardiniatravel@sardiniatravel.net)
New Ticket created!
TicketNumber: 1000338
TicketID: 339
Priority: 3 normal
State: new
CustomerID: info@mercator.net
CustomerUser: info@mercator.net
From: "Mercator GmbH" 
ReplyTo: 
To: 
Subject: Modulo inviato da Microsoft Internet Explorer.
MessageID: <013901c423ba$0d3b8430$0200a8c0@MARC>
Queue: SardiniaTravel
SenderType: customer
ArticleType: email-external
__________

but I want the mails get into the Subqueue!!!!

How can I do this??

Thanks,

Marc

Mercator GmbH

Martin Edenhofer

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