I have been unable to find anything regarding getting PGP working on a Windows OTRS installation. I have downloaded and installed the Windows version of gnuPgP but am kind of lost from there. The documentation (OTRS) appears to be Linux specific. I'll keep slogging through. Thanks, Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com mailto:n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com http://www.dallassymphony.com/