Hi Diego, On Mon, Jan 13, 2003 at 12:21:36PM -0300, Diego Fernandez wrote:

...

- If the browser supports http cookies and the browser is closed (without OTRS logout) there is no possibility to get back to the session (because the session id (http cookies) is removed on the client machine).

My client machine is MS Internet Explorer 5.5 on Windows NT.

...

PS: To tell OTRS to use http cookies (if browser supports cookies) set $Self->{SessionUseCookie} to 1 ($Self->{SessionUseCookie}=1;).

I set $Self->{SessionUseCookie}=1;

I open a browser and login as customer. I can see "My tickets" I close the browser without OTRS logout.

I open the browser again and go to my OTRS site It shows me "My Tickets" without asking me for login.

I looked at the coockie before and after I closed the browser and It didn't change.

I tried the same with w2k (IE 5), Mac (IE 5.2), Linux (Mozilla and Netscape 4.7). And it works fine.

What's wrong?

Take care that you closed all browser windows. And then go back to your OTRS site.

Thanks Diego.

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 10:21pm up 82 days, 56 min, 6 users, load average: 0.07, 0.11, 0.09