Just create a webform and send it to a e-mail address (helpdesk@yoursystem.com?). 1. create an e-mail address in your system where to send the webform and which OTRS can POP (helpdesk@yoursystem.com) 2. create a system e-mail address in OTRS (the "from" of OTRS mail) (can be helpdesk@yoursystem.com of course) 3. create a queue in OTRS 4. create a POP3 address in OTRS to POP helpdesk@yoursystem.com 5. create a group in OTRS (Helpdesk?) 6. Add users to the group I added a picture of OTRS that I use to tell people how OTRS works. Maybe it helps Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Alex Verzonden: vrijdag 21 januari 2005 7:56 Aan: User questions and discussions about OTRS. Onderwerp: Re[2]: [otrs] ticket creation w/o registration Hello Adler, Friday, January 21, 2005, 2:08:53 AM, you wrote:

Alex,

What version are you installing? Linux, Win etc. Also you have to edit the config.pm file in the kernel folder to your needs. Users don't need to register to send tickets (Keep reading). BTW, I installed OTRS on a window 2000 box and used edit plus to edit the files.

I installed it on freebsd server. I know that users(customer) are able to send tickets, but I want to give them possibility to do it through web form. -- Best regards, Alex mailto:alexander.k@spymac.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/