Ticket::Frontend::TimeUnits: & Ticket::Frontend::NeedAccountedTime:
17 Mar
2010
17 Mar
'10
11 a.m.
Hi, can anyone explian to me the meaning of these options in sysconfig admin area console? Ticket::Frontend::TimeUnits: default (wok units) Ticket::Frontend::NeedAccountedTime: default (no) Thanks, Alessandro d'Ambrosio
19 Mar
19 Mar
7:58 p.m.
Hi, With this, you can set how the time units are called. Per default, they are called "work units". We prefer to have them called "minutes". With the second parameter you can enforce that the agent has to enter a value on the time field (although a 0 can be entered). Regards, Arthur
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Alessandro d'Ambrosio -
Arthur de Pauw