New subject: Is it possible to announce server maintenance to allagents in otrs?

23 Oct 2009

      Something made me think it had an rss module in addition to the otrs one.  But yes, changing the otrs one to point to a local file could work well.

What do you think?

-----Original Message-----
From: MMoj@timocom.com 
Sent: Friday, 23 October 2009 8:58 PM
To: User questions and discussions about OTRS. 
Subject: Re: [otrs] Is it possible to announce server maintenance	to	all	agents in otrs?

Sure it does, but there are the news from the OTRS website. So your point
is to point to a local html / rss file to display it in the system?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

  From:       "James Morgan"                                                                       

  To:         "User questions and discussions about OTRS."                                                      

  Date:       23.10.2009 11:44                                                                                                 

  Subject:    Re: [otrs] Is it possible to announce server maintenance    to    all   agents in otrs?                          

  Sent by:    otrs-bounces@otrs.org                                                                                            

Can't remember, but doesn't the dashboard have an RSS feed reader?  Maybe
you could publish your notices as RSS and use that?

________________________________

From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com
Sent: Fri 23/10/2009 8:07 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is it possible to announce server maintenance to all
agents in otrs?

We are using IBM Lotus Notes and Sametime, but my boss wants something like
the "Upcoming Events" box on the right side of OTRS. Now I am looking for a
way to enable such a feature if possible.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

 Inactive hide details for "James Morgan" ---22.10.2009 15:01:35---Depends
how tricky you want to be about it. You could start <
http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif> "James
Morgan" ---22.10.2009 15:01:35---Depends how tricky you want to be about
it. You could start at the cheapest possible end and run OT

 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
From:          <
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif>
"James Morgan" 
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
To:            <
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif>
"User questions and discussions about OTRS." 
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Date:          <
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif>
22.10.2009 15:01
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Subject:             <
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif>
Re: [otrs] Is it possible to announce server maintenance to all agents in
otrs?
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Sent by:             <
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif>
otrs-bounces@otrs.org
________________________________

Depends how tricky you want to be about it.  You could start at the
cheapest possible end and run OTRS inside of a frameset with the top frame
for your announcements with a meta refresh tag.  From there you could move
up to editing the template to put it at the top of the screen.  You could
even write some Perl to do it.

That said, I think you'll find the best solution is something you can run
independantly of OTRS.  Maybe an instant messenger service like Jabber
running on the client machines could do the job for you?

________________________________

From: otrs-bounces@otrs.org on behalf of MMoj@timocom.com
Sent: Thu 22/10/2009 11:44 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Is it possible to announce server maintenance to all
agents in otrs?

Thats the way I wanted to solve it, but you know, somethimes that is not
enough to make announcements by e-mail out of OTRS. Maybe someone has a
module/feature scripted which does something like a pop up or a box in the
dashboard where all upcoming events for maintenance are listed in one view.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Inactive hide details for Marco Vannini ---22.10.2009
14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 2<
http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif> Marco
Vannini ---22.10.2009
14:41:32---http://otrsbox/otrs/index.pl?Action=AdminEmail ? On Thu, Oct 22,
2009 at 2:35 PM, 

http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
From:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Marco Vannini 
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
To:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
"User questions and discussions about OTRS." 
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Date:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
22.10.2009 14:41
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Subject:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Re: [otrs] Is it possible to announce server maintenance to all agents in
otrs?
http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Sent by:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
otrs-bounces@otrs.org
________________________________

http://otrsbox/otrs/index.pl?Action=AdminEmail <
http://otrsbox/otrs/index.pl?Action=AdminEmail>  ?

On Thu, Oct 22, 2009 at 2:35 PM, 
...
...
wrote:
Not really. Lets say, one of the webservers are down for maintenance and
are not avaible for lets say 2 hours. Then an administrator or my boss
himselfe want to annouce this to every agent using otrs. Therefore I would
like to have a modul or an Menu Item where this notifications are announced
in OTRS and every announce is log.

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com http://www.timocom.com/
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

 Inactive hide details for Marco Vannini ---22.10.2009 14:31:26---Setting
something like RewriteEngine ON<
http://mail.vernet.net.au/exchange/jmorgan/Drafts/graycol.gif> Marco
Vannini ---22.10.2009 14:31:26---Setting something like RewriteEngine ON

 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
From:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Marco Vannini mailto:marco.vannini@gmail.com >
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
To:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
"User questions and discussions about OTRS."  >
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Date:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
22.10.2009 14:31
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Subject:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Re: [otrs] Is it possible to announce server maintenance to all agents in
otrs?
 http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
Sent by:   http://mail.vernet.net.au/exchange/jmorgan/Drafts/ecblank.gif
otrs-bounces@otrs.org mailto:otrs-bounces@otrs.org
________________________________

Setting something like

RewriteEngine ON
RewriteLog logs/rewrite.log
RewriteLogLevel  0
RewriteCond %{REQUEST_URI} /otrs/index.pl http://index.pl/
RewriteRule ^.*$ /outoforderforagent.html

in apache and simply restart it ?

On Thu, Oct 22, 2009 at 2:22 PM, 
...
...
wrote:
Hey Ppl,

I have a technical problem and don´t really know how to solve it. My Boss
want a function or a module that administrators or himself can announce
server maintenance or problems with the network or issues which have to be
known by all agents.
I thought I might get things done by using the Agent Info module, but it is
not working how my Boss would like to it to work.

Any suggestions how to solve such a problem or any help where to get a
feature like this?

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com http://www.timocom.com/
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs <
http://lists.otrs.org/pipermail/otrs>
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs <
http://lists.otrs.org/cgi-bin/listinfo/otrs>

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/ <
http://www.otrs.com/en/support/enterprise-subscription/>

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs <
http://lists.otrs.org/pipermail/otrs>
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs <
http://lists.otrs.org/cgi-bin/listinfo/otrs>

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/ <
http://www.otrs.com/en/support/enterprise-subscription/>

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/ http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs <
http://lists.otrs.org/pipermail/otrs>
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs <
http://lists.otrs.org/cgi-bin/listinfo/otrs>

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/ <
http://www.otrs.com/en/support/enterprise-subscription/>

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[attachment "graycol.gif" deleted by Markus Moj/timocom] [attachment
"ecblank.gif" deleted by Markus Moj/timocom]
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

[attachment "graycol.gif" deleted by Markus Moj/timocom] [attachment
"ecblank.gif" deleted by Markus Moj/timocom]
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/

Re: [otrs] Is it possible to announce server maintenance to allagents in otrs?

James Morgan

MMoj＠timocom.com

tags

participants (2)