is there a possibility to reopen (mistakenly) closed ticked using agent frontend? or I have to send mail to OTRS with ticket number to reopen it? MU
Try Generic Agent -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maciej Uhlig Sent: Monday, January 09, 2006 1:14 AM To: otrs@otrs.org Subject: [otrs] reopen ticket using agent frontend? is there a possibility to reopen (mistakenly) closed ticked using agent frontend? or I have to send mail to OTRS with ticket number to reopen it? MU _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
what kind of version of otrs do you use? Since 2.0.x, you do have the possibility to change the status by adding a note. So you can reopen mistakenly closed tickets again hth Markus Nagel Maciej Uhlig schrieb:
is there a possibility to reopen (mistakenly) closed ticked using agent frontend? or I have to send mail to OTRS with ticket number to reopen it?
MU
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
thanks. it's 2.0.4. however adding a note doesn't change the status here. the ticket remains still closed. is it a configuration issue? MU
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of EDV Tekomedia Sent: Monday, January 09, 2006 4:11 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] reopen ticket using agent frontend?
what kind of version of otrs do you use? Since 2.0.x, you do have the possibility to change the status by adding a note. So you can reopen mistakenly closed tickets again hth Markus Nagel
Maciej Uhlig schrieb:
is there a possibility to reopen (mistakenly) closed ticked using agent frontend? or I have to send mail to OTRS with ticket number to reopen it?
MU
participants (3)
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EDV Tekomedia -
Maciej Uhlig -
Tracy Drummond