As Gerald said, what you need to do is to configure the sync section of the LDAP configuration in your config.pm like the following # agent data sync against ldap $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://ldap.ip.address'; $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=Domain,DC=example,DC=com'; $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = 'user'; $Self->{'AuthSyncModule::LDAP::UID'} ='sAMAccountName'; #$Self->{'AuthSyncModule::LDAP::UID'} ='cn'; $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'SearchUser'; $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = { # DB -> LDAP UserFirstname => 'givenName', UserLastname => 'sn', UserEmail => 'mail', }; 2013/5/21 Gerald Young

This isn't true. You can query the customer data from the backend source. You don't have to import it to OTRS.

On Tue, May 21, 2013 at 11:17 AM, Mario Zamora wrote:

...

You have to create the users in the customer database, LDAP is used only to check if user and password matches. The customer database is the user information for OTRS. And yes, you have to create one by one, or create a script that reads users from ldap and writes to otrs database.

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