I'd like to see the creation date/time displayed on every article by AgentZoomBody.dtl, especially as we have the following set $Self->{TicketZoomExpand} = 1; $Self->{TicketZoomExpandSort} = 'reverse'; resulting in the dates in the threading section above the articles being shown in the reverse order of the articles, and because it soon disppears when scrolling through the articles. I've tried to do this myself by modifying AgentZoomBody.dtl with a "Date" line after "Subject", as follows: <tr> <td valign="top"><b>$Text{"Subject"}:</b></td> <td> $Data{"Article::Subject"}</td> </tr> <tr> <td valign="top"><b>$Text{"Date"}:</b></td> <td> $Data{"Article::CreateTime"} </td> </tr> However, no value gets displayed opposite "Date:". But if I substitute SenderType or ArticleID in place of CreateTime I do get appropriate values displayed. I don't much understand Perl, but my guess was that AgentZoomBody.dtl accessed the data put together by AgentZoom.pm here: # article data my %Article; $Article{ContentPath} = $$Data{content_path}, $Article{ArticleType} = $$Data{article_type}; $Article{SenderType} = $$Data{sender_type}; $Article{ArticleID} = $$Data{id}; $Article{From} = $$Data{a_from} || ''; $Article{To} = $$Data{a_to} || ''; $Article{Cc} = $$Data{a_cc} || ''; $Article{Subject} = $$Data{a_subject} || ''; $Article{Body} = $$Data{a_body}; $Article{CreateTime} = $$Data{create_time}; Am I mistaken? If so, how can I get at the individual articles' creation times. I'm using 1.1.1-01. Jim