Hello! On Tuesday 25 May 2004 18:11, Teodor Georgiev wrote:

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1) it'll be better to have a possibility to store contact phone numbers for every customer user

Use the FreeText fields for such a thing: Office Phone, Personal Phone, Fax, Mobile Phone :)))

These FreeText fields are fields of the ticket, not of the customer information! So every time you get a ticket from the same customer, you (or this customer) need to fill this fields again. With respect, Andrej Bazovkin