Excellent. :-) (but remember to change that password now) -- /Sune T. From: iga3725@yahoo.com [mailto:iga3725@yahoo.com] Sent: 26. februar 2014 12:58 To: OTRS. User questions and discussions about ; Sune T. Tougaard Subject: Re: [otrs] (SOLVED) Sizelimit exceeded error after configure Otrs with LDAP backend. It's working with your config... Now, our new Config.pm for LDAP is: ############################ LDAP ######################### # CustomerUser # (customer ldap backend and settings) $Self->{CustomerUser} = { Name => 'LDAP Lookup', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'domain.net', # ldap base dn BaseDN => 'OU=domain,DC=domain,DC=net', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => 'CN=Israel Garcia Alvarez,OU=Sistemes,OU=Usuaris Roureda,OU=domain,DC=domain,DC=net', UserPw => 'Daniela2013', # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' AlwaysFilter => '(objectclass=user)', # if both your frontend and your LDAP are unicode, use this: SourceCharset => 'utf-8', DestCharset => 'utf-8', # if your frontend is unicode and the charset of your # ldap server is iso-8859-1, use these options. # SourceCharset => 'iso-8859-1', # DestCharset => 'utf-8', # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) Params => { port => 389, timeout => 120, async => 0, version => 3, }, }, # customer unique id CustomerKey => 'sAMAccountName', # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 1000, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], # show not own tickets in customer panel, CompanyTickets CustomerUserExcludePrimaryCustomerID => 0, # add an ldap filter for valid users (expert setting) # CustomerUserValidFilter => '(!(description=locked))', # administrator can't change customer preferences AdminSetPreferences => 0, # # cache time to live in sec. - cache any database queries # CacheTTL => 0, Map => [ # note: Login, Email and CustomerID are mandatory! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], ], }; Thanks much Sune T. Tougaard ;) El Miércoles 26 de febrero de 2014 11:31, "iga3725@yahoo.com" escribió: OK.. let me test with your config.....;) Thanks!! El , "iga3725@yahoo.com" escribió: El Miércoles 26 de febrero de 2014 11:26, Sune T. Tougaard escribió: Hi, Well, the only issues (compared to my own AD LDAP config) that I see in the config snippet you sent are these: 1) CustomerKey => 'uid', In my config, I’m using: CustomerKey => 'sAMAccountName', 2) CustomerUserSearchFields => ['uid', 'cn', 'mail'], In my config, I’m using: CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'], 3) CustomerUserSearchListLimit => 1, In my config, I’m using: CustomerUserSearchListLimit => 1000, (and you say you have also changed this, so…) 4) In the Map => section: Map => [ … [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], In my config, I’m using: Map => [ … [ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', '', 0 ], -- /S From: iga3725@yahoo.com [mailto:iga3725@yahoo.com] Sent: 26. februar 2014 10:26 To: Sune T. Tougaard; User questions and discussions about OTRS. Subject: Re: [otrs] Sizelimit exceeded error after configure Otrs with LDAP backend. Hi.. what I see is that Otrs does not import users from our Windows DC's servers and the error that is shown on logs is: Feb 26 10:23:03 cmdbsrv OTRS-CGI-90[7445]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded Feb 26 10:23:03 cmdbsrv OTRS-CGI-90[7445]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded Feb 26 10:23:05 cmdbsrv OTRS-CGI-90[7444]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded Feb 26 10:23:05 cmdbsrv OTRS-CGI-90[7444]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded CustomerUserSearchListLimit parameter is 250, I have increased to 5000 and nothing happens... ;( El Miércoles 26 de febrero de 2014 10:20, Sune T. Tougaard escribió: Without being entirely sure of what you experience, could this perhaps be an issue: CustomerUserSearchListLimit => 1, Try increasing that. -- /S From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of iga3725@yahoo.com Sent: 26. februar 2014 09:53 To: OTRS. User questions and discussions about Subject: [otrs] Sizelimit exceeded error after configure Otrs with LDAP backend. Hi, We have setup otrs 3.3.2 to use a LDAP backend. For this we have added this part to Kernel/Config.pm file: ############################ LDAP ######################### # CustomerUser # (customer ldap backend and settings) $Self->{CustomerUser} = { Name => 'LDAP Lookup', Module => 'Kernel::System::CustomerUser::LDAP', Params => { # ldap host Host => 'domain.net', # ldap base dn BaseDN => 'OU=domain,DC=domain,DC=net', # search scope (one|sub) SSCOPE => 'sub', # The following is valid but would only be necessary if the # anonymous user does NOT have permission to read from the LDAP tree UserDN => 'CN=Israel Garcia Alvarez,OU=Sist,OU=Usuaris Roureda,OU=domain,DC=domain,DC=net', UserPw => 'Password', # in case you want to add always one filter to each ldap query, use # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter => '(objectclass=user)' AlwaysFilter => '(objectclass=user)', # if both your frontend and your LDAP are unicode, use this: SourceCharset => 'utf-8', DestCharset => 'utf-8', # if your frontend is unicode and the charset of your # ldap server is iso-8859-1, use these options. # SourceCharset => 'iso-8859-1', # DestCharset => 'utf-8', # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP) Params => { port => 389, timeout => 120, async => 0, version => 3, }, }, # customer unique id CustomerKey => 'uid', # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserSearchPrefix => '', CustomerUserSearchSuffix => '*', CustomerUserSearchListLimit => 1, CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], # show not own tickets in customer panel, CompanyTickets CustomerUserExcludePrimaryCustomerID => 0, # add an ldap filter for valid users (expert setting) # CustomerUserValidFilter => '(!(description=locked))', # administrator can't change customer preferences AdminSetPreferences => 0, # # cache time to live in sec. - cache any database queries # CacheTTL => 0, Map => [ # note: Login, Email and CustomerID are mandatory! # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly [ 'UserTitle', 'Title', 'title', 1, 0, 'var', '', 0 ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '', 0 ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '', 0 ], [ 'UserLogin', 'Username', 'uid', 1, 1, 'var', '', 0 ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '', 0 ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '', 0 ], # [ 'UserCustomerIDs', 'CustomerIDs', 'second_customer_ids', 1, 0, 'var', '', 0 ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '', 0 ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var', '', 0 ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var', '', 0 ], ], }; ################ LDAP AUTH ##################### But when we access Customer web page ( See image attached) we see this error on Otrs's log: Feb 26 09:32:08 cmdbsrv OTRS-CGI-90[9463]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded Feb 26 09:32:08 cmdbsrv OTRS-CGI-90[9463]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded Feb 26 09:32:11 cmdbsrv OTRS-CGI-90[7443]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded Feb 26 09:32:11 cmdbsrv OTRS-CGI-90[7443]: [Error][Kernel::System::CustomerUser::LDAP::CustomerSearch][Line:380]: Sizelimit exceeded Does any of you have any idea why? Thanks much! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs