Free field in customer new ticket form
I have added a free field to our system called "InventoryNumber". I added a new input on the customer new ticket screen for the cusomter to fill this number in. But how do I get this field filled in to the database automatically when the customer submits the new ticket? Thanks.
Hi, On Fri, Jul 02, 2004 at 10:31:30AM -0500, otrslist@library.uiuc.edu wrote:
I have added a free field to our system called "InventoryNumber". I added a new input on the customer new ticket screen for the cusomter to fill this number in. But how do I get this field filled in to the database automatically when the customer submits the new ticket?
This is pmlemented in upcoming OTRS 1.3 (~ Aug 04). You just need to add the free fields to Kernel/Output/HTML/Standard/CustomerMessageNew.dtl (examples are already in there). Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Hi,
On Fri, Jul 02, 2004 at 10:31:30AM -0500, otrslist@library.uiuc.edu wrote:
I have added a free field to our system called "InventoryNumber". I added a new input on the customer new ticket screen for the cusomter to fill this number in. But how do I get this field filled in to the database automatically when the customer submits the new ticket?
This is pmlemented in upcoming OTRS 1.3 (~ Aug 04). You just need to add the free fields to Kernel/Output/HTML/Standard/CustomerMessageNew.dtl (examples are already in there).
Martin Edenhofer
-- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Thank you for your response. If you could clarify please: Do you mean the examples are in the _current_ (version 1.2) CustomerMessageNew.dtl file or the _new_ version. In other words, do I have to wait for the new version to make this change? Thanks again, OTRS maintainer at UIUC Library
On Sunday, July 04, 2004 7:18 PM
otrslist@library.uiuc.edu
I have added a free field to our system called "InventoryNumber". I added a new input on the customer new ticket screen for the cusomter to fill this number in. But how do I get this field filled in to the database automatically when the customer submits the new ticket?
This is pmlemented in upcoming OTRS 1.3 (~ Aug 04). You just need to add the free fields to Kernel/Output/HTML/Standard/CustomerMessageNew.dtl (examples are already in there).
Do you mean the examples are in the _current_ (version 1.2) CustomerMessageNew.dtl file or the _new_ version. In other words, do I have to wait for the new version to make this change?
Yes, that's the case. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (3)
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Martin Edenhofer -
otrslist＠library.uiuc.edu -
Robert Kehl